Privacy Policy

Last Updated: 01-Jun-2025

Cogent Broadband (“we”, “our”, or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.cogentbroadband.net]. Please read this policy carefully to understand our views and practices regarding your personal data and how we handle it.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information:

• Full name

• Mobile number

• Email address

• Billing and installation address

• National ID or other verification documents (if applicable)

• IP address

b. Technical Information:

• Device type and operating system

• Browser type and version

• Referring URLs

• Pages visited and time spent on the Site

• Date and time of access

c. Cookies and Tracking Technologies:
We use cookies, tracking pixels, and similar technologies to enhance your browsing experience. You may disable cookies via your browser settings, although some features of the Site may not function properly as a result.

2. How We Use Your Information

Your information may be used for the following purposes:

• To provide and manage your internet service

• To process billing and payment transactions

• To communicate important service-related notices (e.g., maintenance, disruptions)

• To respond to your inquiries or technical support requests

• To monitor and improve our website and services

• To fulfill legal, regulatory, or compliance requirements

3. Disclosure of Your Information

We do not sell your personal information. However, we may share your data with:

• Third-party service providers who help operate our services (e.g., billing partners, IT support)

• Governmental or regulatory authorities when required by law

• Security and fraud prevention agencies, if necessary to protect our services and users

All third-party service providers are bound by confidentiality and data protection obligations.

4. Advertising and Analytics

We may use advertising partners (such as Google Ads, Facebook Ads) to deliver personalized advertisements. These partners may use cookies and tracking technologies to collect non-personally identifiable information about your browsing behavior.

We also use web analytics tools (e.g., Google Analytics) to understand how users interact with our website. This helps us improve content and service delivery.

If you wish to opt-out of personalized advertising, you may do so via the following platforms:

• Google Ads Settings: https://adssettings.google.com

• Facebook Ad Preferences: https://www.facebook.com/adpreferences/ad_settings

We do not sell your personally identifiable data to advertisers.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law or regulation.

6. Data Security

We implement appropriate technical and administrative safeguards to protect your data from unauthorized access, misuse, alteration, or loss. However, no data transmission over the internet is completely secure; therefore, we cannot guarantee absolute security.

7. Your Rights

Depending on applicable data protection laws, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of inaccurate or outdated data

• Object to certain types of data processing

• Withdraw your consent at any time (if processing is based on consent)

To exercise these rights, please contact us at the details provided below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such websites. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes constitutes your acceptance of the revised policy.